10eleven - Los Angeles
135 E. 9th Street
Los Angeles, CA 90015
10eleven - New York
80 W. 40th Street, 4th Floor
New York, NY 10018
Shipping & Handling
LE SUPERBE offers FREE ground shipping on all orders over $100 (excluding taxes and shipping) going to any destination in the contiguous United States. Due to the Global Pandemic, please allow 2-4 days after receipt of your order for shipment. Please allow 3-8 business days for arrival. All in-stock orders are processed within 0-2 business days and are shipped from Los Angeles, CA. For orders under $100, we charge a flat fee of $10 for ground shipping.
We accept all major credit cards: Visa, MasterCard, Discover, and American Express. We also accept PayPal, Apple Pay and Google Pay.
We do not ship to PO boxes.
Please provide a non-PO box address for the shipping address.
At this time, LE SUPERBE does not ship to APO/FPO addresses. Check back soon or you can contact us at firstname.lastname@example.org
At this time LE SUPERBE only ships within the United States. Looking to have our products shipped to you internationally? Contacts us at email@example.com
Returns & Exchanges
If you would like to cancel or adjust your order, email us at firstname.lastname@example.org within one hour of placing it and we will do our best to edit it. If an order has already been processed, any cancellation or adjustment requests will need to be handled through our normal return process.
Though we always make our best effort to ensure all items available online are in stock, LE SUPERBE may need to cancel orders in the event of the unavailability of an item. We will alert you immediately via email or phone if this is the case.
All full price purchases may be returned within 14 days of shipment.
All Sale Items are Final Sale.
We only accept returns purchased on ShopLeSuperbe.com.
Refunds may only be issued to the credit card, Apple Pay, Google Pay or PayPal account used to make the original purchase.
Shipping and Handling charges are non-refundable.
LE SUPERBE will gladly accept returns of unused product within 14 days of shipment.
To return an item, simply email us at email@example.com- include your order number, item(s) you would like to return and reason. We will then send you a return label to affix to the box. $10 flat rate return shipping fee will be deducted from your refund total. Your refund will be applied within 3-8 business days upon receipt of your item(s).
Please ensure that items are unworn, unwashed, and undamaged. All returned items must also be unaltered and include any original packaging, including all tags the item came with.
Upon receipt of returned merchandise, LE SUPERBE reserves the right to deny a refund if the merchandise does not meet the return requirements.
The refund will be credited only after LE SUPERBE receives the item and confirms that it meets these conditions.
Upon receipt of your returned items and verification of their unused condition, your refund will be applied within 3-8 business days upon receipt of your item(s).
While LE SUPERBE strives for perfection, we recognize that sometimes errors or defects occur. If you receive a damaged, defective or incorrect item, email us at firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number within 3 days of receiving the product. We’ll make it right.
We typically process all in-stock orders within 0-2 business days. You will receive a shipping confirmation as soon as it does.
If you notice an error in your shipping address, please contact us at email@example.com within an hour of your order being placed.
Please send an email to firstname.lastname@example.org as soon as possible and we will work with you and the courier to try to track it down. LE SUPERBE is not responsible for lost packages reported more than 1 week past the delivery date.